High Impact Transit Services

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We bring experience from managing complex fare collection/revenue management technology. Services span from vendor management to operational performance. Our success includes re-alignments for systems that were designed on paper and deployed without real world experience. These can be undersized and architecturally flawed and do not meet the actual needs of the transit operator. We use our experience of running large complex technology systems for public transit to remedy these environments.

We enable Bus and Rail Transit Authorities to improve costs and IT services. We help Authorities improve operational performance by using  real world experience of information technology operations in real world situations. We work side by side with your IT team as a dedicated member to produce the results you need.

We know what it takes to operate mission critical high volume transaction systems in a production environment. Our background for production systems comes from the airline industry.

We understand high visibility to riders and community stakeholders. We work to make sure your systems are performing reliably and efficiently.
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Operations

Operational management and performance of complex service environments can be difficult and costly. Real world experience in the operation of these environments can reduce costs and improve customer satisfaction. Transit fare collection systems fall into this category of complex systems and require skilled and experienced talent to operate at peak efficiency. Our expertise includes;

  • Performance improvements,
  • Architecture of systems for performance improvements and capacity,
  • Major system upgrades,
  • Disaster Recovery,
  • Troubleshooting daily operational issues,
  • Database operations including backups,
  • Database purges and policy,
  • Database key encryption management and rotation,
  • Hardware security module configuration and troubleshooting,
  • Reporting operations for Business Intelligence,
  • Publishing and SQL support for custom developed reports that run against database schema,
  • Garage Computer management,
  • Daily Health checks of Operational systems,
  • Credit / Debit interfaces and processing from device to bank and back,
  • Bank interfaces certifications and PIN key management
  • Pro-active monitoring tool development for improved operations,
  • Clearinghouse operation,
  • Report Creation,
  • Web ticketing and eCommerce,
  • Network Administration and Support
  • Capacity Planning
Revenue Management / Fare Collection & IT

Revenue Management systems are critical applications for transit agencies. We specialize in automated fare collection systems. We provide services that come from management and operation of revenue management systems.
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      Services include;
  • Fare Policy and Business Rules
  • Regional Fare Collection
  • PCI Compliance
  • University / Student Pass Programs
  • Fixed and On - Demand Transit fare collection
  • Distribution channels, Venders, Retail, Mobile, eCommerce
  • QA Testing and Environments
  • Key Management and Processes
  • Custom Software Development
  • Transit Management Association Systems and Resellers
  • Fare Box Recovery and Cost of Operations Audit
  • Clearinghouse Development and Operation
  • Central System Hosting
  • System Capacity Planning
  • Roadmaps for full life cycles
  • RFP Development and Vendor Selection
  • System Audit and documentation
  • Smart Card Media and EMV consulting

      We provide neutral consulting, let us help you today!

                                           contact us today for results tomorrow!